Refund & Cancellation Policy

Welcome to TeamGrow CRM, a cloud-based Customer Relationship Management (CRM) software owned and operated by Brickvision Equipment Pvt. Ltd.

This Refund & Cancellation Policy explains the terms applicable to subscriptions and payments made through our website.

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1. Subscription Services

TeamGrow CRM is offered as a subscription-based Software-as-a-Service (SaaS) platform. Customers may choose monthly, quarterly, annual, or other subscription plans as made available on our website.

2. Payment

• All payments are processed securely through authorized payment gateways.
• Subscription access is activated after successful payment confirmation.

3. Refund Policy

As TeamGrow CRM provides immediate access to digital software and online services, subscription fees are generally non-refundable once the account has been activated.

Refunds may be considered only in the following situations:

• Duplicate payment for the same subscription.
• Payment deducted but subscription was not activated due to a verified technical issue.
• Incorrect payment caused by a system error from our side.

Approved refunds will be credited to the original payment method within 7–10 business days, depending on the payment gateway and banking partner.

4. Cancellation Policy

• Customers may cancel their subscription at any time through their TeamGrow CRM account or by contacting our support team.
• Cancellation will stop future renewals (if enabled).
• The current subscription remains active until the end of the paid billing period.
• No partial refund will be provided for the unused portion of an active subscription.

5. Auto Renewal

If auto-renewal is enabled, subscriptions will automatically renew on the renewal date using the selected payment method.

Customers can disable auto-renewal before the next billing cycle through account settings (where available) or by contacting support.

6. Failed Payments

• Premium features may be suspended after subscription expiry.
• Access will be restored once the payment is successfully completed.

7. Free Trial

If a free trial is offered, customers may discontinue using TeamGrow CRM at any time before the trial period ends without charges, unless otherwise specified.

8. Refund Request Process

To request a refund (where applicable), please provide:

• Registered Name
• Company Name (if applicable)
• Registered Email Address
• Mobile Number
• Transaction ID
• Payment Date
• Reason for Refund Request

Our support team will review the request and respond within 3–5 business days.

9. Contact for Billing Support

For payment-related queries, refund requests, or subscription assistance, please contact our support team using the contact details provided on our website.

10. Policy Updates

Brickvision Equipment Pvt. Ltd. reserves the right to modify this Refund & Cancellation Policy at any time. The latest version will always be available on the TeamGrow CRM website.

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Company Information

TeamGrow CRM
A Product of Brickvision Equipment Pvt. Ltd.

Website: www.teamgrow.co.in
Email: support@teamgrow.co.in